Privacy Policy

Plonk'd is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you make a reservation, provide contact details, or share debit/credit card information with us. By using our services, you agree to the terms outlined in this policy.

Information We Collect:

Reservation Information:

  • When you make a reservation at Plonk'd, we collect your name, contact number, email address, and any special requests or preferences.

Card Details:

  • To secure your reservation, we may collect and securely store your debit/credit card details. Please note that no charges will be applied during the booking process unless you violate our no-show policy.

How We Use Your Information:

We use the collected information for the following purposes:

Reservation Confirmation:

  • To confirm your reservation and provide details about your booking.

Communication:

  • To communicate with you regarding your reservation, changes, or any issues related to your dining experience.

No-Show Policy:

  • To enforce our no-show policy and apply charges if necessary.

Service Improvement:

  • To analyze customer feedback and improve our services, menus, and overall dining experience.

Data Security:

We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, and destruction.

Secure Payment Processing:

  • Debit/credit card details are securely processed and stored using industry-standard encryption technologies.

Limited Access:

  • Access to customer information is restricted to authorised personnel only.

Retention of Data:

We retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy. Once the data is no longer required, it will be securely deleted.

Sharing Your Information:

Plonk'd does not sell, trade, or otherwise transfer your personal information to third parties. We may share your information with our trusted service providers who assist us in managing reservations and providing a seamless dining experience.

Your Rights:

You have the right to access, correct, or delete your personal information. If you have any concerns or requests regarding your data, please contact us using the information provided below.

Contact Information:

If you have any questions or concerns about our Privacy Policy, please contact us:

Email: hello@plonkd.co.uk

Changes to the Privacy Policy:

Plonk'd reserves the right to update and modify this Privacy Policy as necessary. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Thank you for choosing Plonk'd. We appreciate your trust, and we are committed to protecting your privacy.